Privacy policy

1. Who we are

This Privacy Policy explains how Nailixa (“we”, “us”, “our”) collects, uses and protects your personal data when you use nailixa.com or purchase our products.

We act as the data controller for the personal data we process.

2. Personal data we collect

We may collect and process the following categories of data:

  • Identity data: first name, last name, postal address, country;

  • Contact data: email address;

  • Account data: login details and hashed password, if you create an account;

  • Order data: products purchased, order amounts, billing and delivery addresses, order history;

  • Payment data: basic information relating to payments (payment status, method), with card details being processed by our payment provider (we do not store full card numbers);

  • Technical and usage data: IP address, browser type, device information, pages visited, time spent, and other analytical data obtained via cookies and similar technologies;

  • Customer service data: messages, emails and any information you share when you contact us.

3. How we use your data and legal bases

We use your data for the following purposes:

  1. To process your orders and payments

    • To manage purchases, shipping, returns and refunds.

    • Legal basis: performance of a contract.

  2. To manage your customer account

    • To enable you to log in, view your orders and save your details.

    • Legal basis: performance of a contract / legitimate interest.

  3. To provide customer support

    • To respond to your requests, questions and complaints.

    • Legal basis: performance of a contract / legitimate interest.

  4. To send marketing communications

    • To send newsletters, promotions or updates where you have agreed to receive them.

    • Legal basis: your consent. You can withdraw your consent at any time.

  5. To improve our website and prevent fraud

    • To analyse website usage and improve our services; to prevent fraudulent or abusive use of our services.

    • Legal basis: legitimate interest.

  6. To comply with legal obligations

    • To meet our accounting, tax and regulatory obligations.

    • Legal basis: legal obligation.

4. How long we keep your data

We only keep your personal data for as long as necessary for the purposes described above, including:

  • Order and billing data: kept for the period required by law (for example, tax and accounting rules);

  • Account data: kept while your account is active and for a reasonable period afterwards, unless you request deletion or closure;

  • Marketing data: kept until you unsubscribe or until we consider the data no longer necessary;

  • Cookies: kept for the duration indicated in our Cookie Policy.

5. Sharing your data

We may share your data with:

  • Service providers who help us run our business (for example: hosting providers, payment processors, email service providers, analytics tools, logistics and delivery partners);

  • Professional advisers (for example: lawyers, accountants) where necessary;

  • Public authorities if required by law or to protect our rights.

We do not sell your personal data.

6. International transfers

Some of our service providers may be located outside the United Kingdom. Where this is the case, we will take appropriate steps to ensure your data is adequately protected, in accordance with applicable data protection laws.

7. Your rights

Subject to applicable law, you may have the following rights:

  • Right of access to your personal data;

  • Right to rectification of inaccurate or incomplete data;

  • Right to erasure (“right to be forgotten”) in certain circumstances;

  • Right to restrict processing in certain circumstances;

  • Right to object to processing, especially for direct marketing;

  • Right to data portability, where applicable;

  • Right to withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at: contactnailixa@gmail.com

You also have the right to lodge a complaint with the competent data protection authority in the UK (the Information Commissioner’s Office – ICO).

8. Cookies

We use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

9. Security

We implement reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on nailixa.com. Your continued use of the website after any changes means you accept the updated Policy.